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Young Copy offers an extensive range of professional technical writing services to fit your growing company's needs.

Technical Writing

What is full service technical writing?
Dave Young, professional writer and founder of Young Copy, has nine years of technical, programming, and writing experience and over five years as a contract technical writer. Your company can hire Dave and his team of technical writing consultants on an ongoing basis for complete, thorough, and up-to-date technical documentation.

What technical writing services does Young Copy offer?
Dave and his team can create online help, installation guides, quick start guides, user documentation, and other technical documentation for your software company. Your documentation will be developed to communicate effectively to multiple audiences. Software users typically range from beginner to advanced so your technical documentation must be written to communicate to a wide range of skills and experience.

• User Documentation
• Installation Guides
• Online Help
• Quick Start Guides
• Other Technical Documents

Young Copy can create help documentation in the following formats:

• Online html documentation
• Windows Help File (CHM)
• Print
• PDF
• Word Docs

Young Copy uses the following software programs:

• RoboHelp for HTML and Word
• SnagIt (for taking screenshots and image manipulation). Other programs may be used if specified.
• ActiveCampaign’s KnowledgeBuilder
• Adobe Acrobat
• Adobe Photoshop

Young Copy can develop software documentation for all platforms including:

• Windows desktop and server (any version)
• Linux (Red Hat Enterprise, centOS, any flavor)
• Oracle, MySQL, PostGreSQL and other databases

Young Copy uses the following source control for all document writing services:

• SVN and TortoiseSVN
• Source control of your choice.

If there is a particular product or tool your organization prefers we use, please let Young Copy know. Dave will implement and use any product to integrate seamlessly with your company.

Why do you need technical writing services by Young Copy?
Well written user documentation reduces support cost. If your documentation contains accurate and complete instructions, your end users will get the answers they need from your help documents before contacting your support technicians. Fewer support technicians will save you time and money.

Your documentation will be designed, written, and deployed so end users can get to the information they need quickly and easily. The faster your end users can find information, the happier they become with your software product. And happy customers tend to tell other people about your product.

Young Copy will work with your developers, support technicians, project managers, and marketing team for the best return on investment (ROI). And your documentation can be written for multiple versions of your software products.

What are the unique characteristics of Young Copy's technical writing services?
Young Copy's technical writing consultants create documentation that is easy to read and follow for your customers. There are several ways user-friendly, effective documentation is created and maintained by Young Copy.

1. One unique aspect of your documentation will be the Table of Contents (TOC). It will correspond directly with the navigation of your software product making it simple and user-friendly for your end users.
2. Another unique aspect of your documentation will be the “Common Questions” document stating a list of questions most frequently asked by your end users. Each question is linked to the correlating documentation for faster reference.
3. A third unique aspect of your documentation will be the “Documentation Feedback” form linked directly from every page or topic in your documentation. Customers will have the opportunity to provide feedback, ask questions, and request more information on a particular document.

Other Technical Documentation

Young Copy provides extensive technical writing services by documentation experts and technical writing consultants to help you reduce support costs. You can enhance your existing support channels with properly written documentation including:

• Knowledge Bases – Young Copy can maintain, polish, and revise your knowledge base articles. Your support representatives, marketing and sales representatives, and developers will be able to enter commonly asked questions, how-to’s, caveats, and one-off type issues. Our technical writing team will clean-up, polish, and get your knowledge base articles consistent with the rest of your help documents.
• Customer Service Articles – In some cases, you may want to provide your customers with scenarios on how to use your software such as a data center deployment strategy, third-party integration with billing systems and control panels, or any other variation that may not fit your user documentation or online help.
• Forum Response and Question Monitoring – Our team can thoroughly scrape your forums for commonly asked questions, issues, and one-off topics that may be beneficial to other customers who tend to use other methods of support. Young Copy can collect data on a daily basis and consistently update your user documentation and knowledge base to complete your overall self-help systems.
• Research – Organizations look for ways to stand out from the crowd, ways to beat the competition and become a leading vendor or provider. Young Copy can perform extensive research on any topic, idea, service or product to help you take your business to the next level. White papers, case studies, and data sheets are ideal examples of how research data can be used to effectively attract new customers.