Success Story: Five9
Building multiple administrator, call center rep, and third-party integration documentation for cloud contact center software provider Five9.
Five9 is a leading cloud contact center software provider. Their software manages automated calling to lists and to available call center representatives. Five9 also integrates with major third-party client relationship manager (CRM) systems including NetSuite and Leads360.
With multiple end user requirements, we developed a suite of documentation from the ground up for administrators, call center reps, and managers. Each with their own suite of guides on how to use Five9, anyone could get started quickly.
- Technical Writing
- Technical Editing
- Multi-Year Contract
- 2 Technical Writers
- Contact Center
- Service Provider
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