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Success Story: Five9

Five9_logo_primary-2

Building multiple administrator, call center rep, and third-party integration documentation for cloud contact center software provider Five9.

 

The Story

Five9 is a leading cloud contact center software provider. Their software manages automated calling to lists and to available call center representatives. Five9 also integrates with major third-party client relationship manager (CRM) systems including NetSuite and Leads360.

With multiple end user requirements, we developed a suite of documentation from the ground up for administrators, call center reps, and managers. Each with their own suite of guides on how to use Five9, anyone could get started quickly.

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The Facts

Services Used

  • Technical Writing
  • Technical Editing

Platforms

  • RoboHelp

Type

  • Multi-Year Contract

Personnel

  • 2 Technical Writers

Industry

  • Contact Center
  • Service Provider
  • Technology
  • Software

Website

www.five9.com

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